Customer Success Associate

WayUp - New York, NY 10065

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Description
As a Customer Success Associate, you'll be responsible for:

- Keeping Clients Happy; must possess a client-focused attitude with the ability to act as a client advocate when escalating and resolving issues.
- Acting as a support mechanism for the Account Manager's needs to ensure client success on our platform
- Building and documenting our on-boarding workflows and process
- Coordinating all on-boarding and product training for our Enterprise users
- Own the entire job posting and continued job maintenance process for our Enterprise customers
- Liaising between Data and Account Management team for weekly, monthly, quarterly reporting to our Enterprise customers
- Working closely with the product team to maintain an in-depth understanding of the technology and its application to client prospect needs.
- Being a product expert- you need to know the entire product suite and how our technology can help solve core customer challenges
- Internal communication and management of key customer milestones
- Assisting in developing a customer experience program through proactive product adoption monitoring, usage audits and other usage insights.
- Aligning with cross-functional departments including brand innovation, product and engineering.
$50,000

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Listing ID

668771701
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